FAQ

I have problems with my Rosana mouse pad, but I do not wish to receive a refund. Is there anything I can do?

We know many early resellers received this product in sub-optimal condition. Such as denting and with the tube packaging flattening of this mouse pad. We have a good solution to try at home. Please get yourself a sheet (or pillow case) and an iron. Set the iron to Silk/Wool heat. Place the sheet over the mouse pad and then Iron the problem areas for around 5-10 seconds of time. This mouse pad will remember itself and the rubber should 90%+ fix again. We understand this isn't ideal situation, however, it will be helpful to try it and share with other Rosana owners 

Aimer Pack Free Shipping

All Aimer packs will come from our storage facility in Australia. The free offer is for all customers globally which is where the trade off is for a slightly longer wait time for product arrival than what you would receive otherwise buying locally. This does not include covering any local country import fee's on received goods.

What is the best way to clean the mouse pads?

We have found a simple wet wipe or makeup wipe provides the best results. After gently rubbing over the dirty spot, then clean with a dry cloth or towel to remove any remaining residue from the wipes. If the mark doesn't disappear first time, try the same method again at a later time.

Postage from Australia, what are the expectations around shipping?

Countries can hold packages 1-2 weeks in customs before moving them onto customers. If you set your expectations for around 4-6 weeks you shouldn't be disappointed. We are also investigating potential international resellers and fulfilment this will be communicated once setup and running. Here is an available list of expected International Shipping times.

Are there samples to try for Pro Players or Reviewers?

We receive a considerable number of inquiries regarding sponsorship or samples, and we genuinely appreciate the interest shown in our products. We understand that many individuals and organizations seek to learn more about our products, and we strive to carefully review each request. However, due to the high volume of inquiries we receive, it may take some time to process and respond to everyone.

To ensure that your request is properly reviewed and considered, we kindly request you to utilize the form provided on our website. Thank you for your understanding and patience. We value your interest in our brand and look forward to reviewing your request through the designated form.

When/How we will receive our Reward Codes?

Reward codes will be distributed via the e-mail address used to place the order. The codes will be delivered towards the end of the year or before any next product launch. Reward codes won't be redeemable for the current release of products unless specified in the reward received. 

Can Reseller Customers redeem reward codes?

Yes, we want to make sure all Spyre customers receive the same benefits no matter where they purchase from. Infrastructure to distribute codes for resellers is still being investigated and designed. For now please contact us directly for any older Reward Codes (Kamek or Loque 50x50) otherwise if you are from our current release of products know that codes will be distributed together and advertised.