FAQ

 

Postage from Australia, what are the expectations around shipping?

Countries can hold packages 1-2 weeks in customs before moving them onto customers. If you set your expectations for around 4-6 weeks you shouldn't be disappointed. We are also investigating potential international resellers and fulfilment this will be communicated once setup and running. Here is an available list of expected International Shipping times.

  

What is the best way to clean the mouse pads?

We have found a simple wet wipe or makeup wipe provides the best results. After gently rubbing over the dirty spot, then clean with a dry cloth or towel to remove any remaining residue from the wipes. If the mark doesn't disappear first time, try the same method again at a later time or very light soap and water with a dry cloth.

 

When/How we will receive our Reward Codes?

Reward codes will be distributed via the e-mail address used to place the order. The codes will be delivered towards the end of the 2024 year once the system is ready to be used. Reward codes won't be redeemable for the current release of products unless specified on the website. 

 

Can Reseller Customers redeem reward codes?

Yes, we want to make sure all Spyre customers receive the same benefits no matter where they purchase from. Infrastructure to distribute codes for resellers is still being investigated and designed. For now please contact us directly for any older Reward Codes (Kamek or Loque 50x50) otherwise if you are from our current release of products know that codes will be distributed together and advertised.